Who would have thought that removing human contact from the process of checking out groceries would lead to anti-social and illegal behavior? Certainly, I never would have thought this:
Beneath the bland veneer of supermarket automation lurks an ugly truth: There’s a lot of shoplifting going on in the self-scanning checkout lane. But don’t call it shoplifting. The guys in loss prevention prefer “external shrinkage.”
For every problem, there is a handy euphemism.
Self-checkout theft has become so widespread that a whole lingo has sprung up to describe its tactics. Ringing up a T-bone ($13.99/lb) with a code for a cheap ($0.49/lb) variety of produce is “the banana trick.
I always wondered what safeguards were in place to prevent people from doing this. I guess the answer is: none.
If a can of Illy espresso leaves the conveyor belt without being scanned, that’s called “the pass around.” “The switcheroo” is more labor-intensive: Peel the sticker off something inexpensive and place it over the bar code of something pricey. Just make sure both items are about the same weight, to avoid triggering that pesky “unexpected item” alert in the bagging area. […]
The Leicester researchers concluded that the ease of theft is likely inspiring people who might not otherwise steal to do so. Rather than walk into a store intending to take something, a shopper might, at the end of a trip, decide that a discount is in order.
Especially if all of the checkout counters are closed, forcing the shopper to use a self-checkout machine… half of which are switched off.
As one retail employee told the researchers, “People who traditionally don’t intend to steal [might realize that] … when I buy 20, I can get five for free.” The authors further proposed that retailers bore some blame for the problem. In their zeal to cut labor costs, the study said, supermarkets could be seen as having created “a crime-generating environment” that promotes profit “above social responsibility.”
Meanwhile, the rule of law continues to decline:
In some places, meanwhile, the likelihood of being punished for petty shoplifting is decreasing. Even if a manager wants to press charges, many police departments can’t be bothered with supermarket theft. In 2012, for example, the Dallas Police Department enacted a new policy: Officers would no longer routinely respond to shoplifting calls for boosts amounting to less than $50. In 2015, the threshold was raised yet again, to $100.